My father has since then shut down the account and the email address no longer exists… Since the move, I can not find the start up disk with the serial number on it… I contacted Adobe, explained the situation, emailed them my purchase receipt and they STILL will not give it to me. I tried to transfer the applications from my macbook pro… It keeps asking me for my Adobe Creative Suite Serial Number, which I had, and it was sent to my old email before the divorce.

10th, 2010 I installed in on my macbook pro… a year ago the monitor shattered… I recently bought a new iMac. Hello: When I was in school… I bought a full version of CS5 from Academy Super Store… I still have the receipt… In Dec. One final note, this will use up one of your twenty activation/deactivation choices which I wrote about here. You’ve invested a lot of money in it and registering the product is the best way to protect that investment. Upon relaunching, you’ll be greeted with the activation wizard with your full serial number already filled in.Īnd to repeat my earlier advice, once you have this taken care of please register your software with Adobe. Once you deactivate, the application will automatically close. (note: it may take a minute or two to become available) When you begin the deactivation process you’ll get a window that will contain a check box to remove your serial number. You’ll find the deactivate command under the help menu. If you didn’t do that, here’s a little trick originally posted by forum contributor Peter Spier to use when you’re in a pinch.

You’ll need a free account with Adobe but this will assure you of access at any time to your records. Every now and again, I’ll spot a post on the User to User Forum from someone who’s misplaced the cases that his/her software came in and now want to install on a new machine or just got a laptop for travel and wants to take advantage of the two allowed concurrent activations.Īs long as the software is available, installing is easy, but activating it without a serial number isn’t going to happen.īefore I get into a little trick to find the serial number on a machine that’s already running allow me to step up on soapbox and point out that the best way to avoid problems is to register your software online IMMEDIATELY after installing.

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